How do you decide which aromatherapy store to visit?

Once you’ve decided if you’re better suited to shop online or in-person for your essential oils, diffuser or aromatherapy accessories, it’s time to decide where to go! If you’re looking for some resources to determine what’s best for you, check out our previous article about Shopping for Aromatherapy Products.

Here are our Top 4 Ways to decide which online aromatherapy store to visit:

  1. The Aromatherapy Shop – Do you support their mission and ethics?
  2. The Quality – How is the product made? And with what?
  3. The Location – Are they at least on the same side of the planet as you?
  4. The Customer Service – Do they allow returns? Do they have a help-line?


1. The Aromatherapy Shop

What company are you supporting? There are plenty of companies out there that make essential oils; and with the wide range of types of aromatherapy diffusers, there are many companies that make a variety of different kinds of diffusers and aromatherapy accessories.

So how do you choose which company to support? First, it’s important to ask yourself what your values are and what is important to you. When purchasing something like essential oils, questions you can ask could concern the production of the oils, the sustainability of the practice, whether it’s mass-produced or hand-crafted, etc.

While the products that are mass-produced and made with less ecological concerns in mind are generally cheaper, we also know that at just a fraction of a higher cost, we could support an organization that is environmentally conscious and giving back to the community.

For example, at Utama Spice, we adhere to the Balinese cultural concept of Tri Hita Karana, which commits us to respecting and working harmoniously with humanity, nature and the divine. As a business we understand the importance of the individual to maintain the health of the global village, so we strive to lower our impact on the environment. We do extensive research to support the local natural resource base and to enhance local farming skills in such areas as organic farming, bee farming and seaweed farming. These farming communities produce the raw materials for our products. If you wouldn’t cook with it, you shouldn’t put it on your body.

Remember that aromatherapy and the practice of using essential oils dates back thousands of years and is just one of the many ways we can connect with the therapeutic properties of nature to gain more harmony and balance for our bodies and minds. So it just makes sense to respect nature and consider sustainability when using essential oils.


2. The Quality of the Essential Oils

The quality of the products you’re shopping for is another important factor in making your decision. While it’s not necessarily the same as the company, it’s worth taking both into account. For instance, a company could make a high-quality aromatherapy product in an unecological or unethical way. And the reverse is also a true, an aromatherapy shop could use the proper sustainable practices to make an expensive, low-quality product.

We recommend checking the company’s About Us section or the details in the product description to see if the aromatherapy shop mentions any information regarding how they source their essential oils, how they give back to the community or what materials the aromatherapy diffusers are made with.

Generally, if a company conducts sustainable, ethical practices, they will happily tell you about it! Doing things the right way isn’t always the easiest or the most inexpensive way, so aromatherapy shops and suppliers who engage in these positive business practices find ways to share the information so consumers can notice.

At Utama Spice, on our About Us page, we are happy to share details about how we make our products:

We take pride in developing and producing every aspect of our all-natural skincare products. From picking the ingredients for our teas to mixing our own bases, everything we do is to ensure the highest quality and purest product.

Our factory is more like a kitchen with our production team taking on the role of chefs. Every surface is stainless steel and sterile to avoid cross contamination. Our team is highly experienced, with many being part of the Utama Spice family for over ten years, and are the total embodiment of our Tri Hitra Karana philosophy. As we are still small, we are able to give our products the time and care needed for the creation that goes into any well-made hand crafted product. We have strict procedures that ensure the products and the raw materials are checked at every stage, guaranteeing the highest standard of quality control.

Passion, care, and experience are essential in every stage of our production. The end result is a product so fresh and natural you will want to eat it, and why shouldn’t you? At Utama Spice we know that your skin is your body’s biggest organ and should be treated as such. This is why when we make our products we think of it as making food for the skin.


3. The Location of the Aromatherapy Shop

While it might not seem like much of a concern when making a purchase online, the location of the aromatherapy shop is still worth taking into account. This can affect things ranging from the time it takes to deliver your products, to the areas and farms the aromatherapy shop uses to source their ingredients for essential oils.


4. The Customer Service

Something you don’t always consider while making your purchase, but something you usually hope the aromatherapy store offers later on is good customer service. It’s important to check things like return policies and what kind of help desk or support line they offer. While it might seem reasonable that the largest online aromatherapy shops have the best customer service, this might not always be the case. Smaller or medium-sized aromatherapy shops might have more leeway, and might be able to help you in ways that larger companies might not.

At Utama Spice, we offer payment confirmation, order status updates and you can contact us for any of your customer service needs by phone, email, Whatsapp, Twitter, Instagram and Facebook!


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